Refund policy
Returns
We do not accept returns on Sale or Discounted items, including those purchased in promotions such as Black Friday Sale.
Due to hygiene reasons, we are unable to accept returns on jewellery.
Full Price Items are eligible for a refund if returned in original condition and swing ticket left on in its original state, the item must be shipped within 5 days of your order being delivered to you. Refunds are not automatically given for simply changing your mind. The garment must have the price tag attached and receipt as proof of purchase. You are entitled to choose a refund, repair, exchange or credit note if the item is faulty.
Items must be returned without damage.
Items must be returned unworn, unwashed, unused and in original condition with all tags intact.
Original postage non-refundable and all costs involved with the postage/shipping of return items is the responsability of the customer. We do not accept responsibility for return items lost in transit. We recommend using a registered postal service for all returns.
Upon receipt of the merchandise, we will refund you for the purchase price of the items, less any shipping costs incurred by us during the order transaction.
Refunds (if applicable)
Return Process: Once we receive your returned item, it will be inspected to ensure it meets our return conditions. We will send you an email to notify you that we have received your returned item and provide you with the status of your refund request.
Approval or Rejection: If your return is approved, we will process your refund. If your return is rejected, we will inform you of the reasons for rejection in the email.
Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The refund will be processed within a certain number of days, typically between 2-3 business days.
Postage Charges: If your original order qualified for free postage (e.g., free postage on orders above $150) and you return items that reduce the total amount spent below the free postage threshold, a $10 postage charge will be deducted from your refund. Example: If you received free postage on an order of $160 and return items worth $20, bringing the total to $140, (which is below the free postage amount) a $10 charge will be applied when processing your refund.
Refunds may take some time to appear on your statement, depending on your bank or credit card company’s processing times. If you have any questions or concerns regarding your refund, please contact our customer service team for assistance.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@modainfashion.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@modainfashion.com.au and send your item to: 118 Station St, Fairfield VIC 3078, Australia.
Shipping
To return your product, you should mail your product to: 118 Station St, Fairfield VIC 3078, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.